Frequently Asked Questions

Frequently Asked Questions

What is the return policy?

In an event there is an incorrect order contact our support staff or email sales@nationalsupplier.com.au for assistance

 

What are the Freight Charges?

* FREE for all orders to most parts of ​Australia.

Delivery is usually free for all capital cities (except Darwin) and most of the large towns across Australia. For some rural areas, a delivery fee may be applied. We will confirm the delivery fee with you before dispatching your order.
* For residential deliveries we request an authority to leave goods in a safe place if customers aren’t at home, so a re-delivery fee isn’t incurred.

* For more information on delivery & logistics please contact one of our friendly customer service team today

 

How long does delivery take ?

Deliveries are done Mondays to Fridays. All days below refer to working days.

Sydney: Overnight

Brisbane: 1-2 days – Hobart: 3-5 Days

Darwin: 5 – 9 Days – Melbourne: 1-2 days

Adelaide: 2-3 days – Perth: 5-7 Days

Rural NSW: 2-4 days – Rural QLD: 4-6 days

Rural TAS: 4-6 days – Rural NT: 6-9 days

Rural VIC: 3-5 days – Rural SA: 4-6 days

Rural WA: 6-8 days

Note: The above delivery times are guides only. While the most of our deliveries are done within those times, they cannot be guaranteed.

 

Do you make special freight arrangements?

We value our customers. Special freight arrangements can be made to ensure you save money and receive fast, accurate deliveries every time. We are looking forward to assisting your business, so to discuss your special requirements and ensure you get the best deal contact us today.

 

What about oversized, bulky & hazardous items?

Oversized, bulky, hazardous or dangerous goods may incur addition freight charges. If there are any additional charges, you will be contacted for approval before dispatch. If you do not approve of the additional delivery charge and do not want to go ahead, you may cancel your order. We understand some goods in Australia are uneconomical to freight, especially to remote areas.

 

Do I have to sign for my delivery?

Couriers do require a signature on delivery. However for residential deliveries we request an authority to leave goods in a safe place if customers aren’t at home, so a re-delivery fee isn’t incurred. To avoid any issues with delivery it is advised to specify a business address.

 

What do I do if I never received my order?
Contact our support staff or email sales@nationalsupplier.com.au

 

What do I do if I received a defective order?
Contact our support staff or email sales@nationalsupplier.com.au

 

Where are you located?

We are located on Norwest Business Park , NSW , Australia.

 

How do I contact your company if my question isn’t answered here?

You may call or send us an email , Our details are on the contact us page

 

Do the products have the necessary certifications?

The manufacturers that we work with have the necessary certifications. In terms of quality, all products are subject to stringent quality control protocols and comply with strict international standards.

 

Can you provide products to customers in states/territories other than NSW?
We currently have customers located all over Australia, so it is not a problem if you are located anywhere in Australia, we are very willing to work with customers located in any state or territory.

 

How competitive are your products?
The products are on average 20 – 50 % lower than our competitors. If you’re not satisfied with our products, we provide a full refund including postage and handling fees.

 

 Can any of the products be customized to fit our needs?
For many products, we provide personalised designs – They include size, shape, colour and logo.

 

Can you provide samples?
We can provide free samples to customers located all over Australia.

 

How reliable are your services?
We believe in providing the best service and work towards a Win-Win situation with our customers. Our staff can be contacted during normal business hours and can also be contacted on their mobile phones after business hours.

 

Do you provide after-sales service?
There will always be a dedicated relationship officer/manager, assigned to each customer, to answer any questions or concerns.

 

Do we have to create an account with to buy from you?

No. Creating an account is optional for ordering. However, if you have an account, you will not need to re-type your shipping details every time you order and you’ll be able to view your purchase history.